Refund policy

Our promise

We want you and your little one to love your Tiny Walkers order. If something isn't right, email us at hello@tinywalkers.com.au with your order number and we'll sort it out.

Faulty or not as described

Under the Australian Consumer Law you're entitled to a repair, replacement or refund if a product has a major fault, isn't as described, or doesn't match what we showed you. These rights don't run out after a set number of days. Email us a photo of the problem and we'll cover the cost of fixing it, including postage.

Damaged in the post

If your order arrives damaged, please email us as soon as you can with photos of the item and the packaging. We'll send a replacement or refund you.

Change of mind

We don't accept returns or give refunds for change of mind, so please choose carefully. This doesn't affect your rights under the Australian Consumer Law for faulty items.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, they usually show within 5 to 10 business days.

Questions

Email hello@tinywalkers.com.au and we'll get back to you.